Shipping & Returns

Shipping within New Zealand

Free shipping on orders over $60
Flate rate shipping charge of $5 per order.
Estimated delivery time: 2-5 working days (We make use of NZ Post to keep courier cost low. Please expect longer delays in December. We cannot ensure your parcel will be delivered on time, but we will try our best to make sure it happens. Get in touch if your delivery is urgent and we can arrange another courier at your cost)
Customised orders will be sent separately and may take up to 3 additional working days to be delivered.

Unfortunately, due to the nature of our products we are unable to offer returns or exchanges. Please choose carefully!
In the unlikely event that your product arrives faulty, please email us at shoptuwalu@gmail.com within 10 business days and we will arrange a replacement or refund. Please ensure you email as soon as you receive your order with your full name, order number, description of the item and images of the damaged item. Once we assess the item, we will refund the purchase price or provide a replacement.
Processing of your refund will occur within 5 business days of receiving the items back and provided they are in the original condition. Customers are responsible for postage costs to return to us. A refund request must be done within 10 business days of receiving the delivery.