Home Décor for NZ Interiors - Free shipping on orders over $60

Shipping & Returns

At Tuwalu, we understand how important it is for you to receive your home décor items quickly and hassle-free. That’s why we offer fast, affordable shipping across New Zealand and a straightforward returns process designed to give you peace of mind.

Shipping Information

  • Fast NZ-wide delivery: We ship to all regions of New Zealand with reliable carriers to ensure your order arrives safely and on time.

  • Shipping times: Most orders are dispatched within 1-2 business days and typically arrive within 3-7 business days depending on your location. Please expect longer delays in December. We cannot ensure your parcel will be delivered on time, but we will try our best to make sure it happens. Customised orders will be sent separately and may take up to 3 additional working days to be delivered.

  • Order tracking: Once your order ships, you’ll receive a tracking number so you can follow its journey right to your doorstep.

  • Shipping costs: Free shipping on orders over $60. Flate rate shipping charge of $5 per order. 

Returns & Exchanges

  • Unfortunately, due to the nature of our products we are unable to offer returns or exchanges. Please choose carefully!
  • In the unlikely event that your product arrives faulty, please email us at shoptuwalu@gmail.com within 10 business days and we will arrange a replacement or refund. Please ensure you email as soon as you receive your order with your full name, order number, description of the item and images of the damaged item. Once we assess the item, we will refund the purchase price or provide a replacement.
  • Processing of your refund will occur within 5 business days of receiving the items back and provided they are in the original condition. Customers are responsible for postage costs to return to us. A refund request must be done within 10 business days of receiving the delivery.

Customer Support

We’re here to help! If you have any questions about shipping, returns, or your order status, please reach out to us anytime. Our team is committed to making your shopping experience smooth and enjoyable.

Thank you for choosing Tuwalu for your home décor needs. We’re proud to serve Kiwi homes with care and confidence.